Volume 10, Issue 4 (3-2019)
2019, 10(4): 68-76 |
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Vafaee Najar A, Hooshmand E, Ebrahimipour H, Asiabi D. Assessment the Quality of Delivered Care for People with Atherosclerosis by Comprehensive Quality Measurement in Healthcare (CQMH) Model in Imam Reza Hospital Affiliated To Mashhad University of Medical Sciences In 2017. North Khorasan University of Medical Sciences 2019; 10 (4) :68-76
URL: http://journal.nkums.ac.ir/article-1-1665-en.html
URL: http://journal.nkums.ac.ir/article-1-1665-en.html
1- Professor, Social Determinates of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran
2- Assistant professor, Social Determinates of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran
3- MSc, Student Research Committee, Mashhad University of Medical Sciences, Mashhad, Iran , asiabid2@mums.ac.ir
2- Assistant professor, Social Determinates of Health Research Center, Mashhad University of Medical Sciences, Mashhad, Iran
3- MSc, Student Research Committee, Mashhad University of Medical Sciences, Mashhad, Iran , asiabid2@mums.ac.ir
Abstract: (3598 Views)
Introduction: Patient care quality is increasingly assessed as one of the important components of comprehensive management of chronic diseases and a tool for quality evaluation. The aim of this study was to evaluate the quality of care provided to patients with atherosclerosis through a comprehensive quality measurement model in health care.
Methods: This cross-sectional study was performed on 165 patients with atherosclerosis who had received care in Imam Reza Hospital in Mashhad in 1395. The data gathering tool was a CQMH questionnaire, which included 3 parts of service quality, technical quality and customer quality, and validity and reliability of all three sections were confirmed. Eventually, each quality dimension was graded from 100, with higher value indicating better quality. Data analysis was performed using independent t-test and ANOVA with SPSS software and at a significant level of 0.05.
Results: According to the results of Table 1, the quality of service, customer, technical and total quality index from the viewpoint of service recipients were 76.83 (± 6.40), 66.21 (± 8.66), 45.44 (± 7.43), and 67.68 (± 4.89) out of 100 respectively. The quality indicator is relatively low. Regarding technical quality, there was a significant gap between received care and recommended standards.
Conclusions: Based on the present study, the quality of care score was low from the viewpoint of patients and attention should be paid to all aspects of quality. Therefore, more attention should be paid to the participation of patients and their empowerment to manage their situation, as well as the need to promote the observance of care standards of patients and the formation of associations of cardiac patients.
Methods: This cross-sectional study was performed on 165 patients with atherosclerosis who had received care in Imam Reza Hospital in Mashhad in 1395. The data gathering tool was a CQMH questionnaire, which included 3 parts of service quality, technical quality and customer quality, and validity and reliability of all three sections were confirmed. Eventually, each quality dimension was graded from 100, with higher value indicating better quality. Data analysis was performed using independent t-test and ANOVA with SPSS software and at a significant level of 0.05.
Results: According to the results of Table 1, the quality of service, customer, technical and total quality index from the viewpoint of service recipients were 76.83 (± 6.40), 66.21 (± 8.66), 45.44 (± 7.43), and 67.68 (± 4.89) out of 100 respectively. The quality indicator is relatively low. Regarding technical quality, there was a significant gap between received care and recommended standards.
Conclusions: Based on the present study, the quality of care score was low from the viewpoint of patients and attention should be paid to all aspects of quality. Therefore, more attention should be paid to the participation of patients and their empowerment to manage their situation, as well as the need to promote the observance of care standards of patients and the formation of associations of cardiac patients.
Keywords: Atherosclerosis, Quality of Service, Customer Quality, Technical Quality, Comprehensive Quality Assessment Model
Type of Study: Orginal Research |
Subject:
Basic Sciences
Received: 2017/09/28 | Accepted: 2018/07/25 | Published: 2019/03/17
Received: 2017/09/28 | Accepted: 2018/07/25 | Published: 2019/03/17
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