Journal of North Khorasan

Abstract Background & objectives:Service quality is important in evaluating hospitals. For accurate evaluating, it should be a standard to compare the quality and quantity of existed status of emergency units. Promoting the quality of service in emergency unit needs accurate measuring of existed conditions and investigating the problems of this unit. The goal of this study is investigating the performance of emergency unit of hospitals. Materials and Method:This project was a descriptive –cross sectional study in 2011 which investigated six emergency indices related to human resources, structural issues, medical facilities and medicine, non-medical and security facilities and medical services in all hospitals of the province using standards of ministry of health evaluating checklist were evaluated. The data was analyzed by SPSS software and presented with descriptive statistics and single sample t-tests. Results: From total score of 1801, the studied hospitals acquired scores were as follow: hospital A 1552, hospital B 1463, Hospital C 1440, hospital D 1394, hospital E 1420 and hospital F 1449. According to these scores, hospital A was categorized in first class hospitals and the rest of hospitals were categorized in second – class. Conclusion: Although these hospitals were categorized in first and second class by final score of evaluating checklist of ministry of health care , still some promotion and upgrading is demanded.