Journal of North Khorasan

Abstract Background & Objectives: European Foundation for Quality Management has designed the EFQM Model to determine the rate of organization development and excellence and construct ways to achieve organizational excellence. Self-assessment based on EFQM model provides the opportunity for managers to move on the path to excellence Status of their organization and the findings resulting take action to improve its Material & Methods: This cross-sectional study was conducted in 2011 in Bujnord. . The research population are comprised from 28 employees Quality improvement committee in Imam Ali and Imam Reza Hospital. Data was collected by self- assessment Standard and valid questionnaire of EFQM. Date analyzed using chi – square and descriptive tests by Spss16 software. Results: In the enabling criteria this hospital has obtained a score of 360 ( of 500) :[71/2 % of the desired level]. In terms of the results criteria it has gained a score of 335/5 (of 500) [65/5 % of the desired level].As a whole, this hospital has obtained 695/5 point [of a total of score 1000]. Conclusion: Although the EFQM scores rated by hospital employees seems unrealistic to some extent, but considering the results can improved the hospital managers’ view, confirm that the people results and key performance results criteria need pay more attention to improved